Such too defensive SLAs are unfair and oligopolistic. We all noticed it during the down-time we faced with service providers. There is no clarity on compensation for any downtime. You agree that you cannot hold them responsible in the event of any loss, breach, leakage, or theft of your digital assets. Service Level Agreementsĭo you remember the terms of agreement you agreed to while signing up for AWS, G-Suite, MS365, DropBox, or whatever? They are one-sided. I am writing this blog to help enterprise leaders understand caution points and alternatives.
In current pandemic times, the anywhere availability of data and applications is a new normal. We suffered a blanket service outage a couple of times last month with G-Suite. Whether you agree or not to such price hikes, your dependency created over a period of time does not leave you with any choice.Īlso, the service outage we see with these stalwarts is a matter of concern. In the last two years, I saw a 67 percent hike in subscription charges of G-Suite. A recent email from Microsoft announcing another price hike inspired me to write this blog.
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